All of the customers’ affairs, including the guarantee and warranty either in person or by telephone is handled by manager. If possible, the instructions will be propound on the phone to fix instances and for cases that repair is needed, field service team will be dispatched or the machine will be shipped to the central workshop.
Customer responding department is mobilized by the after-sales service software and 2 hotline to record and track customers’ follow up.
Balabar karan Ahvaz After-sales service department believes that customer complaints is one of the most valuable ways to find machines faults and understanding the customers' inquiries and moving towards improving quality.